Vice President Information Technology
Frank joined RESOLUTE Partners in May of 2008. As VP of IT, Mr. DeMasi’s has transformed the company’s technology infrastructure to provide for increased flexibility and support for aggressive growth. He introduced process and control into the environment through the implementation of Six Sigma methodologies as well as ITIL processes. He actively partners with Sales and Marketing to identify strategic business opportunities and to develop the necessary technology, implementation and support requirements.
Prior to his role at RESOLUTE Partners, Mr. DeMasi was Network Operations Manager for nine years at CheckfreePay (a Fiserv Company that provides walk-in bill payment services to over 7 million consumers). During his tenure, he led the infrastructure build-out to support the growth of payment locations from 3,000 to over 12,000 sites, processing several million transactions per month. He was also responsible for the creation and support of real-time bill processing with a 15 second confirmation to the consumer. He participated in the launch of the Quickpay! product line, as well as the CheckfreePay Link service API. He built a highly redundant data center environment and implemented comprehensive, real-time disaster recovery and business continuity for the company. Mr. DeMasi also managed key business operations functions in support of the 12,000 retail locations, including warehousing, technical support and telecom.