Quality Customer Care Makes all the Difference.

Service Is the Heart and Soul of Our Network Customer Care.

RESOLUTE offers customizable levels of customer service and support based on a customer’s specific requirements.
  • Call centers located in the United States can provide 24/7 service
  • English speaking agents are courteous and fully trained on the services they support
  • Extensive field staff network of is available for on-site support
  • Comprehensive reporting available through a personalized web portal

Tier 1 – Call Center for end users

  • Telephone Call Center – Live Agents
  • Live Chat
  • Email
  • Escalation to Tier 2 or 3 Support

Tier 2 and 3 – Technical Support for managed services and applications

  • Technical Help Desk
  • Live Chat
  • Email

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